Refund Policy

GARUDA-SS does not offer refunds for change of mind. Orders begin processing once we have received payment in full.

Exchange Policy

Exchanges are permitted within 14 days of the customer receiving the item, for items of equal or greater value only. The product you are exchanging must be in original condition. Shipping costs for exchanges are at the customers' expense. Once we receive the item back and perform an inspection we will dispatch your replacement item.

Any items that are damaged upon arrival will be exchanged for the same article, In this scenario customer must contact within 7 days of receiving the item (from date of delivery, not dispatch) and is also requested to share photos of the damaged area of the product. 

To request an exchange, email HELP@GARUDA-SS.COM , all exchange requests are subject to availability.

Taxes & Tariffs

Your order may be subject to import duties and taxes (including VAT/GST/Tariffs), which are incurred once a shipment reaches your destination country. Silhoutech Enterprises Pvt Ltd / GARUDA-SS is not responsible for these charges if they are applied and are your responsibility as the customer.

Customers are responsible for paying all customs, duties, and taxes, imposed by their local government or customs agency.

Refusal to pay the fees, may result in the shipping company (not Silhoutech Enterprises Pvt Ltd) abandoning your shipment, in this case Silhoutech Enterprises Pvt Ltd is not liable to issue a refund for the order.