Refund & Exchange Policy

GARUDA-SS does not offer refunds for change of mind. Orders begin processing once we have received payment in full.

Exchange Policy & Process

Exchanges are permitted within 14 days of the customer receiving the item, for items of equal or greater value only. The product you are exchanging must be in original condition. 

If you are returning your item from outside India please ensure you mark it clearly as a return as we will not be liable for any duties & taxes upon its return. Failure to do so may result in your shipment being returned to you, or any duties & taxes incurred being deducted from your refund.

Return address:

Silhoutech Enterprises Pvt Ltd

SCO 1, Second Floor, 
Sector 11,

Panchkula

Haryana

134109

India 

+91 98720 06912

help@garuda-ss.com

Returned items must be sent back in their original packaging, including any tags, garment bags, wrapping, and complimentary items received with your order. Items must be returned in their original condition, unworn, unused, and without damage.

Exchange Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your exchange will be processed, and your replacement item will begin processing.
If you wish to exchange your item please note we cannot reserve items. We can only honour your exchange request if the item is in stock at the time of processing. 
Please note we do not refund shipping cost, duties and taxes.

Return Shipping
The customer is responsible for paying for their own shipping costs for returning their item(s). Shipping costs are non-refundable.
If you are returning your item from outside India please ensure you mark it clearly as a return as we will not be liable for any duties & taxes upon its return. Failure to do so may result in your shipment being returned to you, or any duties & taxes incurred being deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Any items that are damaged upon arrival with the customer will be exchanged for the same article, In this scenario customer must contact within 7 days of receiving the item (from date of delivery, not dispatch) and are also requested to share photos of the damaged area of the product. 

To request an exchange, email HELP@GARUDA-SS.COM , all exchange requests are subject to availability.

Taxes & Tariffs

Your order may be subject to import duties and taxes (including VAT/GST/Tariffs), which are incurred once a shipment reaches your destination country. Silhoutech Enterprises Pvt Ltd / GARUDA-SS is not responsible for these charges if they are applied and are your responsibility as the customer.

Customers are responsible for paying all customs, duties, and taxes, imposed by their local government or customs agency.

Refusal to pay the fees, may result in the shipping company (not Silhoutech Enterprises Pvt Ltd) abandoning your shipment, in this case Silhoutech Enterprises Pvt Ltd is not liable to issue a refund for the order.

Silhoutech Enterprises Pvt Ltd is not responsible for delays caused by customs departments in your country.

We recommend contacting your local customs office for information on potential fees before placing your order.

If your query is not covered in the above information please email HELP@GARUDA-SS.COM