GARUDA-SS does not offer refunds for change of mind, as many garments are produced/completed on order. Orders are processed as soon as we have received payment in full.
GARUDA-SS will remake/repair items that are damaged upon arrival, in addition to this GARUDA-SS offers free remake/repair on items that are damaged within the first year of purchase excluding general wear and tear or garment mistreatment.
In the case of a ‘LAY-BUY’ purchase (where the customer has set up a periodic payment plan) GARUDA-SS will not offer a refund if the customer chooses to cancel their purchase after the payment plan has commenced. In this scenario the customer will be provided a credit note (valid for 365 days) equal to the value that the customer has already paid during their payment plan.
Please be aware ALL international orders may be subject to sales tax, import duties and customs charges. These are all at the customers expense, these are all determined by the receiving country. Please contact your local Customs Department for further information.
For all parcels that are refused upon delivery due to unpaid customs charges; the customer assumes full responsibility for all costs of return including postal and/or shipping charges, customs charges, and handling fees.
Shipping costs are non-refundable.
If your query is not covered in the above information please email GARUDA.CUSTOMERSERVICES@GMAIL.COM.